` Design | Jeremy Gilbert : Design Thinker, Professor and Multimedia Journalist

Posts Tagged ‘Design’

Knight-Mozilla Learning Lab: Newscaster v1.1

Monday, August 8th, 2011

After his homework, but in between music videos on YouTube, a teenage boy sits on his bed looking for something to do. Suppose he want to catch up on the day’s news. He won’t turn to the paper format his great-grandparents read, the radio programs his grandparents heard or even the evening television of his parents.

He distrusts the singular voices of news authority that past generations accepted, and he consumes most of his information on his mobile phone or tablet. Newscaster lets him program news from his chosen sources, in his own time frame and in the format that works for him.

Newscaster

About the Audience

American teens consume more almost 3 hours more mobile video than the general population — seven hours and 13 minutes a month in the fourth quarter of 2010; and they watch eleven hours fewer of television — 23 hours and 41 minutes a week for teens, according to June 2011 Nielsen study.

State of Video News

Broadcast news solemnly announced the death of president John F. Kennedy, shared images of Vietnam War, showed the Space Shuttle Challenger exploding and tracked the World Trade Center towers as they collapsed. News video is still powerful way to tell important stories, but in today’s media climate, teens are more likely to watch a 90-second video of a baby dancing along with a music video than they are to watch any nightly newscast.

The ratings of broadcast newscasts indicate this trend. Since 1980, the three commercial evening newscasts [ABC, CBS and NBC] have lost 28.9 million viewers, or 55.5 percent of the audience they once had — even while the US population has risen by more than 81 million, according to the Pew Research Center’s State of the Media, February 2011

New Devices

The explosion of tablet devices from Apple, Motorola, HP and others creates an opportunity for news video purveyors. Tablet adoption is outpacing even the most optimistic projections from just a few years ago. According to BIGresearch [Copyright 2011, Prosper], 89 percent of iPad owners watch news video regularly — more than almost any other video category other than Movies. But for 18-34 year olds that number falls to 76 percent — putting it behind Cartoons and Dramas as well as Movies. In the past year, mobile traffic went from 2 percent to 15 percent of all traffic to Wired Magazine’s website, said Editor in Chief. Evan Hansen, and the iPad was the single biggest source of mobile traffic.

Video Affordances

Readers leafed through newspapers on their own choosing which articles to read thoroughly, skim or ignore. Radio and television only allowed consumers to select a station; not actually the content they wanted to listen to or watch. Remote controls for televisions and radios increased the likelihood that the public would interact to the extent of changing stations more frequently.

Initially this was a linear experience; to get from Channel 2 to 5 usually meant flipping through the channels in between. Eventually remotes allowed users to entered channel numbers, but as the number of channels offered doubled and tripled in number the thousands of choices made it more difficult to switch between stations.

Moreover, until the 1980s consumers had to consult a print media source to learn program availability. Eventually on-screen guides allowed users to see view and eventually switch to specific programs or record upcoming ones. But even this does not allow viewers to watch individual stories in a news show.

Teenage video consumers have grown up watching individual clips on YouTube. They expect to know what story — not just what show — they are watching, how long that clip is and what related clips are available. They do not trust media professionals to produce a ‘show’ for them. Instead they pick their own video clips or watch something recommended by friends and, in turn, pass on whatever they find interesting.

News Media Opportunity

Newscaster offers traditionally print-focused news organizations two opportunities. First, newspaper publishers can reinvent the video-based news experience instead of ceding it to terrestrial broadcasters. By creating a marketplace for video and seeding their own videos alongside those of broadcast companies they can set the standards for quality and style. They can also convince teenage news consumers that they gather relevant news, not just produce irrelevant newspapers. Second, they can associate faces with news stories as television has done successfully for several generations. Newspaper editors, columnists or reporters could star in simple video stories that break news.

Competitive Landscape

Broadcast television companies like Fox, ABC, NBC and CBS have focused first on non-news video streamed online. Teenagers watch hours of sitcoms through sites like Hulu. This partnership across content providers proves it is possible for rivals to cooperate and for streaming video to attract large audiences. But the news content is presented in the form of whole shows and is not usually posted quickly enough to satisfy teenage consumers used to instant gratification.

Google News is a highly trafficked news aggregator but it emphasizes text (more easily searched) over video and lacks editorial judgment in the stories presented. ESPN’s iOS radio application allows consumers to create personal filters for news looking for specific cities, teams or players but only for audio content. CNN’s smartphone app also allows users to set personalization options but only for CNN video. NPR’s smartphone and tablet applications transformed radio listening letting users program a newscast but only from a single source and only audio. Broadcast and cable news providers like MSNBC and Fox News allow consumers to watch live streamed video and individual news clips but only from a single news source.

Underlying Technology

Newscaster can be built using HTML5 and relying heavily on existing JavaScript frameworks like JQuery. Using existing opensource tools like PhoneGap, Newscaster could be packaged for the iOS and Android stores. It would connect with existing video sources like YouTube or individual news sources. This would avoid issues of hosting video and limit bandwidth demands. Existing social media services like Twitter, Facebook and Google would be used for media sharing. Because Newscaster is being built as a tablet application using open standards it can be easily expanded to smartphones and interactive TV platforms like GoogleTV, Roku or internet-enabled TVs.

Challenge

It may be difficult to convince content providers to participate. Without video from the best available news sources across a variety of topics, Newscaster will be no better than any individual news source. Nor will it compete with other aggregators like Google News, other non-news video sources or YouTube. Newscaster could share most advertising revenues — banner and interstitial video ads — with the content creators. Video creators would also have access to analytics about usage of their content — how many users, from where, what and how long they watched and, if known, basic demographics about the users.

Newscaster Prototype

User Experience

Newscaster presents a menu of timely video news stories (weather, sports, crime, education, etc.) from varied sources (ABC, CNN, Fox, ESPN, E!, etc.). The home screen encourages users to begin building a playlist but users can also select a single story to watch. Each video story lists its length and its creator’s logo.

As the user drags stories into Newscaster’s timeline, the clock reflects the total length of their newscast. Users can rearrange stories by dragging them around on the timeline. Or stories can be removed from the timeline by pressing and holding them until an ‘x’ appears in the in the top-left corner. When the user is ready to start watching their newscast they just touch the play button in the lower right hand corner. The screen will dim and a full-screen newscast will begin.

The user will see a short pre-roll ad, four to six seconds, followed by the stories they selected. If the newscast is longer than five minutes there will be one six to 12 second ad in the middle. And if the selected newscast is longer than ten minutes, the user would see a pair of ads evenly spaced out during the stories.

There are also three auto-generated playlists each with a different fixed length: three, five and ten minutes. Each fast paced newscast includes stories selected based on past use — if the person has used Newscaster previously. Or as a person repeatedly uses Newscaster, the program will suggest stories based on past use.

The Un-Usability of Media Products

Monday, July 18th, 2011

It might seem unlikely that a block of wood could sum up many of the problems with media companies, but Mozilla’s Aza Razkin pushed that message during the first week of the Knight-Mozilla Learning Lab.

Media companies primarily focus on manufacturing. This is not about the reporting, writing, editing and art direction. Rather is about how that information is distributed: broadcast news reports, radio shows, newspapers, magazines, websites and apps. Media companies rarely pushing their mediums. Instead they find templates, made by competitors or outsiders, and fill them with their branding and content. Newspaper designers mimic the work of other papers. Television graphics look interchangeable. And news apps look nearly identical.

iPhone Popular News Applications

In the late 1970s and early 1980s newspaper companies ‘discovered’ the value of designers. It took years, but newsrooms became comfortable with content designers determining the consumer experience. Most of these designers were focused on adding visual content layers. A few explored designing a better product experience — ‘redesigning’ the existing templates and styles. This kind of design greatly improved existing media products but lacked the transformative power of a simple, wooden prototype.

Because “first designs always suck,” according to Razkin, low fidelity prototypes are critical to exploring radical, new ideas. Media companies rarely, publicly explore radical or new ideas because they have trained themselves for a long, slow and expensive design process.

Wii: Wooden Prototype, a block of wood

When Rupert Murdoch’s News Corp wanted to design a new tablet news experience it took more than a year, cost millions and ended up with the wrong combination of familiar: “this is scarcely better than a free a paper” and unusable: “Is this the future of news? The app crashed the first time I ran it,” [iTunes App Store reviews]. Instead innovative companies like Nintendo use simple tools to prototype complex actions. A block of wood stood in for the complex Wii Controller. Even though it had no fancy gyroscopes or mechanics, it helped the designers replicate a new gaming experience.

Media companies need to take similar chances. Sunday’s New York Times explored the challenges of digital medical records. Stressing the importance of standards and widespread adoption, doctors argued for the role of design in medical records, “What scares me is design details mandated from on high,” said Mary Kate Foley, vice president of the user experience at Athenahealth. “That’s going to prevent me from making my electronic health records more usable. It will hurt innovation.” But more than that they fear that poorly designed standards would cripple the experience, “Usability is going to be the single greatest impediment to physician acceptance,” says Dr. Edward H. Shortliffe, a professor at the University of Texas Health Science Center in Houston.

Unfortunately the New York Times, one of the countries’s leading news organizations, has not done much better in its presentation of this story. On Sunday the article, prominently featured in the printed paper, could be found on the front page of the news site — but not easily.

The New York Times: Digital Medical Records and Usability

Razkin, imagines his job as using ideas to transform organizations and change what people think through prototyping. His kind of prototyping creates new kinds of functionality or imagines new experiences. He uses design to inspire participation — something sorely needed by media companies.